VelvetBox.com Shipping Services
The following describes the arrival time you can expect for your package to be received after order placement and confirmation. VelvetBox.com holds the strongest intentions of supplying you with your order as soon as possible. Meaning after your order has been filled and fully processed, it will be sent out for shipment under the next immediate pick-up time.
Please note: all orders placed after 3pm Pacific Standard Time will be shipped the following business day.
The following arrival times apply after shipment from the VelvetBox.com facility:
– Next Day Air service will be received in one business day ($25.95, $32.95 for Alaska & Hawaii)
– 2nd Day Air service will be received in two business days ($12.95, $19.95 for Alaska & Hawaii)
– Ground service will be received in 3-5 days dependent upon your location ($6.95)
If you have questions regarding the delivery of your package, never hesitate to email us at firstname.lastname@example.org
Velvetbox.com Return Policy
We do accept returns if you are at all unhappy with your purchase. A request to return an item must be made within 30 days of when the item(s) were shipped to you. Velvetbox.com returned items must be unused, unworn and undamaged. They must be returned in their original packaging and in original condition with all components, including tags and gift boxes. Please allow 7 days transit time. The refund will be credited in the original form of payment and we will deduct the shipping charge. You will be responsible to pay for the shipping to return the item(s) back to us. If you received an item as a gift, you will receive your refund in Gift credits. Complete the return form included in your order and securely repackage your merchandise. Cover and remove any original mailling address label from package. Affix the shipping label included in your order to your package. You will recieve an email once your return has been processed.
If your return item is due to an incorrect item being shipped to you, you will be refunded the original shipping charges you paid at the time the order was placed.
Velvetbox.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.